eThekwini Durban Metropolitan Municipality Contact Details

Durban eThekwini Municipality Customer Care Centre Numbers are

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Fire Department & Metro Police : 031 361 0000
Water and Traffic Hotline :080 131 3013
Electricity Contact Centre : 080 13 13 111

eThekwini Manisipality covers eThekwini, ekuPhakameni, Adams Mission, Amanzimtoti, Assagay, Botha’s Hill, Cato Ridge, Chatsworth, Clermont, Durban, eMdloti, Gillitts, Hillcrest, Inanda, Inchanga,Isipingo,Kingsburgh,Kloof, KwaMakhutha, KwaMashu, La Mercy, Mpumalanga, New Germany, Ntuzuma, oThongathi, Pinetown, Phoenix, Prospecton, Queensburgh, Shallcross, Umbumbulu, Umgababa, uMhlanga, Umkomaas, Umlazi, Verulam Westville.

Services Contact Numbers Operating Hours
Switchboard 031 311 1111 7.30am – 5pm, Mon – Fri
Advertising and Signage 031 311 7055
Aids Helpline 0800 012 322
Air Pollution 031 311 3555 8am – 4pm, Mon – Fri
Emergency Services 031 3610000
Ambulance (public) 10177
Animal Nuisance and Abandoned Vehicles 031 311 2814
Beaches and Recreation Facilities 031 335 3700 7.30am – 6pm
Development Planning division Rezoning Special consent 031 311 7883 7am – 4.30pm Mon – Fri Sub
Development Management:  Building inspectorate Plans submissions Enforcement 031 311 7881
Durban Solid Waste Illegal dumping 031 311 8804 7:30am – 4pm, Mon to Fri
Refuse Removal

Inner West

031 311 8824

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031 3223023

7.30am – 4pm, Mon to Fri.
Removal of dead animals 031 311 8809
Engineering Services Centre Road repairs Storm water Blockages/repairs

Replacement of Manhole covers, Repairs of guardrails and, Roadside fencing, Sidewalk and kerb repairs, Sewer repairs/blockages, Road marking and Street signs Water reconnections/ Accounts

080 131 3013 24hrs, 7 days a week
Robot Faults Faulty traffic signals, Hooding, coastal Infrastructure, 0800 333 467
Water faults/Water pollution/Water account queries SMS: 083 707 3013

Fax: 031 311 8220

Mxit: 083 707 3013

Email: eservices AT durban.gov.za

Revenue Call Centre

Rates Electricity Water Accounts

031 311 11 11 7.30am to 4.30pm, Mon to Fri. and 7.30 – 11.30 on Sat
Environment 031 311 7875
Emergency Fire Disaster Management  services 031 361 0000 24Hrs, 7 Days a week
Metro Police Central: 031 311 2812

Chatsworth: 31 402 0680

lnner West: 031 709 0808

North: 032 5331027/8/9

Outer West: 031 767 1222

South: 031 910 7321

Electricity Faults and breakdowns

Street lights

Centre 080 131 3111

Fax: 031 328 1050

031 311 9611

24Hrs, 7 days a week
Health

Air pollution/Environmental noise/Illegal dumping/Food safety/Communicable diseases /Hazardous chemical Substances/Vector Control (mosquitoes/flies, rats, etc)

A/H contact Emergency Services

031 311 3555 7am – 4.30pm Mon to Fri
Illegal dumping 031 311 8804 7:30am – 4pm, Mon to Fri
Parks, Recreation and Cemeteries Verge and grass maintenance /Fallen and trimming of trees Booking of halls / Maintenance of swimming pools 031 322 4000

North: 031 566 3712

Central: 031 205 1418

Inner West: 031 403 1353

Outer West: 031 767 3908 South: 031 311 5573

Mon to Fri 7.30am – 4pm,
Ombudsperson and Head Investigations (Hotline) Reporting fraud, corruption and maladministration in the Municipality 0800 20 20 20

Ombudsperson AT durban.gov.za

Fax 086 5222 816

Sizakala Customer Care Centres
One Stop Shops access/ Payments for council services
080 033 1011

Central: 031 311 1111

South: 031 311 5844

Umkomaas: 031 311 5407

Outer West: 031 311 2717

Inner West: 031 311 6286

7.30am – 4pm, Mon to Fri, 8am to 11am Sat