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Durban eThekwini Municipality Customer Care Centre Numbers are
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Fire Department & Metro Police : 031 361 0000
Water and Traffic Hotline :080 131 3013
Electricity Contact Centre : 080 13 13 111
eThekwini Manisipality covers eThekwini, ekuPhakameni, Adams Mission, Amanzimtoti, Assagay, Botha’s Hill, Cato Ridge, Chatsworth, Clermont, Durban, eMdloti, Gillitts, Hillcrest, Inanda, Inchanga,Isipingo,Kingsburgh,Kloof, KwaMakhutha, KwaMashu, La Mercy, Mpumalanga, New Germany, Ntuzuma, oThongathi, Pinetown, Phoenix, Prospecton, Queensburgh, Shallcross, Umbumbulu, Umgababa, uMhlanga, Umkomaas, Umlazi, Verulam Westville.
| Services | Contact Numbers | Operating Hours |
| Switchboard | 031 311 1111 | 7.30am – 5pm, Mon – Fri |
| Advertising and Signage | 031 311 7055 | |
| Aids Helpline | 0800 012 322 | |
| Air Pollution | 031 311 3555 | 8am – 4pm, Mon – Fri |
| Emergency Services | 031 3610000 | |
| Ambulance (public) | 10177 | |
| Animal Nuisance and Abandoned Vehicles | 031 311 2814 | |
| Beaches and Recreation Facilities | 031 335 3700 | 7.30am – 6pm |
| Development Planning division Rezoning Special consent | 031 311 7883 | 7am – 4.30pm Mon – Fri Sub |
| Development Management: Building inspectorate Plans submissions Enforcement | 031 311 7881 | |
| Durban Solid Waste Illegal dumping | 031 311 8804 | 7:30am – 4pm, Mon to Fri |
| Refuse Removal
Inner West |
031 311 8824
Sponsored Links:
031 3223023 |
7.30am – 4pm, Mon to Fri. |
| Removal of dead animals | 031 311 8809 | |
| Engineering Services Centre Road repairs Storm water Blockages/repairs
Replacement of Manhole covers, Repairs of guardrails and, Roadside fencing, Sidewalk and kerb repairs, Sewer repairs/blockages, Road marking and Street signs Water reconnections/ Accounts |
080 131 3013 | 24hrs, 7 days a week |
| Robot Faults Faulty traffic signals, Hooding, coastal Infrastructure, | 0800 333 467 | |
| Water faults/Water pollution/Water account queries | SMS: 083 707 3013
Fax: 031 311 8220 Mxit: 083 707 3013 Email: eservices AT durban.gov.za |
|
| Revenue Call Centre
Rates Electricity Water Accounts |
031 311 11 11 | 7.30am to 4.30pm, Mon to Fri. and 7.30 – 11.30 on Sat |
| Environment | 031 311 7875 | |
| Emergency Fire Disaster Management services | 031 361 0000 | 24Hrs, 7 Days a week |
| Metro Police | Central: 031 311 2812
Chatsworth: 31 402 0680 lnner West: 031 709 0808 North: 032 5331027/8/9 Outer West: 031 767 1222 South: 031 910 7321 |
|
| Electricity Faults and breakdowns
Street lights |
Centre 080 131 3111
Fax: 031 328 1050 031 311 9611 |
24Hrs, 7 days a week |
| Health
Air pollution/Environmental noise/Illegal dumping/Food safety/Communicable diseases /Hazardous chemical Substances/Vector Control (mosquitoes/flies, rats, etc) A/H contact Emergency Services |
031 311 3555 | 7am – 4.30pm Mon to Fri |
| Illegal dumping | 031 311 8804 | 7:30am – 4pm, Mon to Fri |
| Parks, Recreation and Cemeteries Verge and grass maintenance /Fallen and trimming of trees Booking of halls / Maintenance of swimming pools | 031 322 4000
North: 031 566 3712 Central: 031 205 1418 Inner West: 031 403 1353 Outer West: 031 767 3908 South: 031 311 5573 |
Mon to Fri 7.30am – 4pm, |
| Ombudsperson and Head Investigations (Hotline) Reporting fraud, corruption and maladministration in the Municipality | 0800 20 20 20
Ombudsperson AT durban.gov.za Fax 086 5222 816 |
|
| Sizakala Customer Care Centres One Stop Shops access/ Payments for council services |
080 033 1011
Central: 031 311 1111 South: 031 311 5844 Umkomaas: 031 311 5407 Outer West: 031 311 2717 Inner West: 031 311 6286 |
7.30am – 4pm, Mon to Fri, 8am to 11am Sat |