Fedhealth Medical Aid Authorisations Contact Details

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Fedhealth Medical Aid Authorisations Contact Details

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Fedhealth Pre-Authorisation number for hospitalisations is 0860 002 153 (Monday to Thursday, 08h30 – 19h00 or emailing: authorisations@fedhealth.co.za

If you or one of your dependants needs to be admitted to hospital, you need to get pre-authorisation. Fedhealth need sthe following information to process an authorisation:

  •  Are you being admitted as an in-patient or an out-patient?
  • Date of admission
  • Date of the procedure
  • Date of discharge
  • Name of the hospital and/ or its practice number (if you have it)
  • Name and practice number of the treating provider
  • Diagnostic codes (ICD-10 code)
  • Procedure/ tariff codes

It’s important that you obtain our pre-authorisation for any hospital procedure that needs to be covered from your in-hospital benefit.

This cover could be for a planned or emergency hospital admission, specialised radiology, certain procedures done in the doctor’s rooms, at a day clinic or in a day ward, the 30-day post-hospitalisation benefit or treatment at a casualty ward.

If you cannot contact the Authorisation Centre yourself, your doctor, family member or the hospital can contact us on your behalf.