FNB Electricity token not received ?

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FNB Electricity token not received? FNB (First National Bank) offers a convenient platform for buying electricity tokens in South Africa, but what should you do when you’ve made a purchase, and your electricity token is not received as expected?
If you have purchased electricity token via FNB’s digital channels, you are able to retrieve the electricity token using electricity token history options on the Digital Channels.

After making an electricity token purchase through FNB, you should receive a notification via SMS or email with the token details. Ensure that you have checked both your SMS inbox and email inbox, as notifications may be sent through either channel.

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 Use the following steps to retrieve your electricity token

  1. Log on to Online/Cellphone Banking/App
  2. Click on the ‘Buy’ tab
  3. Click on the ‘Electricity’ tab
  4. Click on the Purchase History Tab and you will find the token.

If you’ve completed the above steps and still haven’t received your electricity token, it’s time to get in touch with FNB customer support. Here’s how to reach them:

Call FNB Customer Service: Dial the FNB customer service number, which is typically 087 575 9404. Follow the automated prompts or speak to a customer service representative to explain the issue.

In conclusion, not receiving your FNB electricity token can be a frustrating experience, but it’s essential to stay patient and follow the steps outlined above to address the issue. FNB’s customer support team is there to assist you in resolving any problems and ensuring that you have access to the electricity you need to power your home or business.