How to buy prepaid water on Capitec Bank



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Prepaid water on Capitec Bank on Bank can be bought using a third party service, Citiq though their website. You first need to register with Citiq Prepaid on www.citiqprepaid.co.za/sign-up or the call centre can assist on 087 55 111 55.

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If you are already registered to buy tokens:



  1. Step 1: Go to www.citiqprepaid.co.za
  2. Step 2: Click on LOGIN
  3. Step 3: Click on New Purchase
  4. Step 4: Enter amount and select payment method: credit card or the Ozow EFT payment option.
    – When you select the credit card option, you will be redirected to the VCS Payment Gateway where you need to enter your credit card details.
    – Selecting the Ozow option you will be directed to the Ozow secure payment page where you need to select your bank, and log in to your bank with your online banking details.
  5. Once the transaction is complete you will receive an SMS with your token number
  6. Punch the number into your prepaid electricity meter.

If you need any support please contact the Citiq Prepaid call centre on 087 55 111 55 which is open between 7am and 8pm (on weekdays) and between 8am and 5pm on weekends and public holidays. Alternatively, you can  also mail us on help@citiqprepaid.co.za or chat to us via WhatsApp: 087 55 111 17