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Canceling your DSTV decoder insurance is a straightforward process. Here’s a simplified guide on how to do it:

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Cancellation via Email: Send a cancellation email to dcc@multichoice.co.za. Make sure to provide all necessary details to expedite the process.



Cancellation via Phone: Alternatively, you can call (011) 369 4000 to request the cancellation of your DSTV decoder insurance. A friendly representative will guide you through the process.

If you decide to cancel your policy immediately, Multichoice will take care of the details. Your MultiChoice account will be credited with the pro-rata premium for the period from the cancellation date to the end of your current month.

Coverage Details:

  • Waiting Period: There’s a three-month waiting period from the Commencement Date during which you won’t be entitled to claim for damages caused by a mechanical or electrical malfunction.
  • Warranty: Your DStv Device is covered by a 12-month warranty from the date of sale, encompassing the device’s design, materials, and workmanship. This warranty is provided by both the manufacturer and MultiChoice.

At MultiChoice, we understand that needs change, and our simple cancellation process ensures that you have control over your insurance. We’re here to make your experience as smooth as possible.