How to check if you have unclaimed benefits

The office of the Registrar of Pension funds provides a central database on the Financial Sector Conduct Authority (FSCA) website to assist members of the public to ascertain through the search engine if there are any unclaimed benefits due to them.

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An unclaimed benefit is any benefit that was due to you from a retirement fund in terms of the rules of the fund that is not claimed by you or your beneficiary within a period of 24 months from the date the benefit became legally due and payable to you. Unclaimed benefits include benefits such as:

  • Withdrawal benefit – these are as a result of termination of employment, retrenchment or resignation.
  • Death benefit – where the beneficiary was identified but does not claim their benefit.
  • Surplus benefit – these benefits become payable as a result of a distribution of surplus in the fund to active and former members of the fund.
  • Retirement benefit – these benefits are as a result of retirement from the fund.

For more than a decade, the Financial Sector Conduct Authority (FSCA) and retirement fund administrators have been trying to address this issue by raising awareness and introducing a search engine where you can check if there are any unclaimed benefits due to you.

There are six ways to check whether you have unclaimed benefits or savings:

CHECK ONLINE for unclaimed benefits

The easiest would be to check the database of unclaimed benefits on the FSCA website

Check for unclaimed benefits via  E-MAIL

Send an email with your ID number to Pensions.UBmemberID@FSCA.co.za or Pensions.UBQuery@FSCA.co.za

Check for unclaimed benefits via SMA

Send an SMS with your ID number to 30913 or 30766.

SEND A FAX

Send a fax with your ID number to 086 578 1183.

MAKE A CALL

Call 0800 20 3722 toll-free.

VISIT THE FSCA

The office is open to walk-ins at River Walk Office Park, Block B, 41 Matroosberg Road, Ashlea Gardens, Pretoria.

WRITE A LETTER

Send a letter with your enquiry addressed to PO Box 35655, Menlo Park, Pretoria 0102.