KeyHealth Medical Scheme Pre Authorisations Contact Details

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KeyHealth Medical Scheme Pre Authorisations Contact Details. All hospital admissions must be pre-authorised by KeyHealth before the member is admitted. Only in emergencies can a member be admitted without pre-authorisation.

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For Hospital Pre-authorisation Call 0860 671 060

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The call centre is open from Monday to Friday, 08:00-19:00, excluding public holidays

A member must get the hospital authorisation at least 24 hours before admission. If this was not possible because of an emergency hospital admission, a family member or a friend can call the Scheme on behalf of the member. The call must be within 2 working days after the emergency admission.