MedShield Pre-Authorisation Contact Details



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MedShield Pre-Authorisation Contact Details. The pre-authorisation process assesses the medical necessity and appropriateness of the procedure according to clinical protocols, guidelines and prior to hospital admission.

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Members can obtain hospital pre-authorisation either telephonically or via SMS.



Chronic Medicine Authorisations and Medicine Management

Tel 086 000 2120 (Choose relevant option) or contact
+27 10 597 4701 for members outside the borders of South Africa

Email Authorisations: medshieldauths@mediscor.co.za

Dental Authorisations

Contact number: 086 000 2121 (+27 11 671 2011)
for members outside of the borders of South Africa
Crowns/Bridges and Dental Implant Authorisations
email: crowns@denis.co.za
Periodontic Applications email: perio@denis.co.za
Orthodontic Applications email: ortho@denis.co.za
Plastic Dentures email: customercare@denis.co.za
In-Hospital Dental Authorisations email: hospitalenq@denis.co.za

Hospital Authorisations

Contact number: 086 000 2121 (+27 11 671 2011)
for members outside of the borders of South Africa
Email: hospitalclaims@medshield.co.za

Optical Services Pre-Authorisations

Contact number: 086 000 2120 (+27 10 597 4701)
for members outside of the borders of South Africa
Facsimile: +27 11 782 5601 email: member@isoleso.co.za