Standard Bank Prepaid Electricity Token Not Received: What to Do



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Prepaid electricity has become a convenient and widely-used method for managing energy consumption and expenses in South Africa. Standard Bank, one of the country’s leading financial institutions, offers prepaid electricity token services to its customers. However, there may be instances where customers do not receive their prepaid electricity tokens as expected. In this blog post, we will explore common reasons for not receiving tokens and provide steps to resolve this issue with Standard Bank.

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Before taking any further steps, it’s crucial to verify that your payment for the electricity token was successful. Check your bank statement or mobile banking app to ensure that the transaction went through.



Sometimes, delays in token delivery can occur due to various reasons, such as network issues or high transaction volumes. Wait for a reasonable amount of time, typically a few hours, to allow for potential delays in token delivery.

Ensure that you provided the correct meter number when making the payment. An incorrect meter number can lead to tokens being sent to the wrong meter.

Please be advised that you will need to get in touch with our customer care on 0860 123 000 or forward your account details, ID number and contact details to ask.SBSA@standardbank.co.za with the subject line “electricity token not received” so that we may look into this matter and assist further.