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African Bank has revolutionized the banking experience with their new Chat Banking service on WhatsApp. This user-friendly platform allows customers to interact directly with the bank just like they would with any other WhatsApp contact.
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Convenience at Your Fingertips
“We chose WhatsApp as it’s the most popular mobile app in South Africa,” says Sbusiso Kumalo, Chief Marketing Officer at African Bank. “This familiarity and convenience will resonate with our customers.”
Simplified Banking Experience
Chat Banking streamlines the loan application process by eliminating a major hurdle: document uploading. Users can access various features on the initial version, including:
- Checking account balances
- Requesting statements
- Obtaining settlement quotes
- Attaching documents to applications
Building Trust in Digital Banking
This platform aims to build confidence in digital banking, especially for those hesitant to use online banking traditionally. Kumalo highlights the positive response since the soft launch, indicating its potential to encourage users to explore other digital channels.
Security and Safety
African Bank prioritizes security. “Remember to advise the bank immediately if your phone gets stolen,” emphasizes Kumalo.
Commitment to Customer Experience
“African Bank is about ‘being better,'” states Kumalo. “Chat Banking reflects our desire for intuitive and intelligent customer interactions. We are constantly innovating to provide the best possible experience, and Chat Banking is a significant step forward.”
Getting Started with Chat Banking
- Standard WhatsApp data rates apply.
- Register as a customer on one of African Bank’s Omni Channel platforms (branch, call center, web, or app).
- Save the number 0600 123 716 to your contacts.
- Start a chat by typing “hi” and follow the prompts.
Experience banking made simple with African Bank’s Chat Banking on WhatsApp.