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One common mistake people make is walking away from the ATM immediately after their card is retained. It’s crucial to stay at the machine. Leaving the area could complicate the process of proving that your card was indeed swallowed by the ATM.
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You can call Capitec Bank customer service at 0860 102 043. When you call, be prepared to provide your account number and other relevant information.
Cancel your card. Capitec Bank will cancel your card and issue you a new one. You may be able to pick up your new card at a Capitec Bank branch or have it mailed to you.
Monitor your account for fraudulent activity. Keep an eye on your account for any unauthorized transactions. If you see anything suspicious, contact Capitec Bank customer service immediately.
Capitec Bank will usually return your swallowed card to you by mail. However, if the card was damaged beyond repair, you will need to get a new one.
Here are some additional tips:
- If the ATM is located inside a Capitec Bank branch, you can go inside and ask a bank employee for help.
- If the ATM is located outside of a Capitec Bank branch, you can wait for a security guard to arrive.
- Do not try to retrieve your card yourself. This could damage the ATM and make it more difficult to retrieve your card.
- If you are concerned about fraud, you can ask Capitec Bank to place a hold on your account. This will prevent any transactions from being made from your account until the hold is removed.