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Most unclaimed benefits are benefits for GEPF members and their beneficiaries, but have not been claimed. are the result of rejections of incorrect documentation, issues identifiying beneficiaries, member tax matters, incorrect banking details, family disputes with death claims, employee abscondment and pending disciplinary actions.
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The GEPF has a variety of platforms for members to use in order to enquire about pension-related matters. The following officials can be contacted during office hours (Monday – Friday) from 07:00 -16:00
Alternatively, GEPF can be contacted through the following details:
- National Call Centre on 0800 117 669
- Nine (9) Regional Walk-in Centres and seven (7) Satellite Offices nationwide.
The GEPF has a variety of resources available to help members and beneficiaries claim their unclaimed benefits. These resources include:
A website where members and beneficiaries can search for unclaimed benefits.
A call center where members and beneficiaries can get assistance with claiming their benefits.
A network of offices where members and beneficiaries can get in-person assistance.
To claim unclaimed GEPF benefits, members and beneficiaries will need to provide the GEPF with certain documentation, such as their ID number, date of birth, and contact information. In some cases, members and beneficiaries may also need to provide the GEPF with additional documentation, such as a death certificate or a marriage certificate.
You can call the GEPF call center at 0800 111 735 to check if you have unclaimed benefits.
How to claim unclaimed GEPF benefits
To claim unclaimed GEPF benefits, you will need to complete a claim form and submit it to the GEPF. You can download the claim form from the GEPF website or you can pick one up from a GEPF office.
When completing the claim form, you will need to provide the following information:
- Your ID number and date of birth
- Your contact information
- The type of benefit you are claiming
- Any other relevant information