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You can cancel your Telkom contract online or through the Telkom Call Centre. Telkom customers who want to cancel a service can call 081 180 for mobile or 10210 for fixed-line. The call centre operates from 8am to 6pm on weekdays.
How to cancel a Telkom Contract Online
- Log into My Profile on telkom.co.za
- Once you are logged in to your Telkom profile, select Manage Accounts and click on the applicable account, then select Cancel. Fill in the required fields. You can select multiple services at once.
- Upload supporting documents if required (for example, a copy of your ID document), accept the Terms and Conditions and submit.
What you need to know:
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- You will get a reference number when you submit your request. You will need this reference number if at any point you need Telkom to escalate your request.
- If you have any ISP services with other service providers, you will need to cancel those services BEFORE you submit your request to cancel your Telkom services.
- Any Telkom services that are still in their contract phase may incur penalties.
- If you wish to have any credit balance refunded to you once you receive your final bill, please log a dispute with Telkom Billing on 10210.