How to Cancel DStv Funeral Cover

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DStv Funeral Cover offers essential funeral insurance to provide financial support during difficult times. If you need to cancel your DStv Funeral Cover for any reason, you can follow the steps outlined below. It’s essential to be aware of the process and the terms and conditions associated with the cancellation.

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About DStv Funeral Cover

DStv Funeral Cover is underwritten by NMS Insurance Services (SA) Limited, a micro-insurer, and a division of MultiChoice South Africa. It’s designed to provide policyholders with peace of mind during challenging circumstances.

Cancellation Procedure

To cancel your DStv Funeral Cover, follow these steps:

1. Email Cancellation

You can send a cancellation request via email to initiate the cancellation process. Address your cancellation request to the provided email address:

2. Telephone Cancellation

Alternatively, you can contact DStv Funeral Cover’s customer support team telephonically to request cancellation. Here is the contact number for your convenience:

  • Contact Number: 021 508 2222

3. Self-Service Platforms

DStv Funeral Cover may offer self-service platforms that allow you to cancel your policy online. If this option is available, you can follow the provided instructions on their website or platform to initiate the cancellation.

Cancellation Terms and Conditions

It’s essential to understand the terms and conditions associated with canceling your DStv Funeral Cover:

4. Cooling Off Period

DStv Funeral Cover provides a 31-day cooling-off period starting from the date of receiving your policy documents. Within this period, you can cancel your policy without any penalties or obligations, provided that no claims have been made before cancellation. All premium payments made during this period will be refunded in full.

5. Grace Period for Missed Payments

If you’ve missed a premium payment, you will have a 31-day grace period during which you can make the payment to keep your cover active. However, if 15 days have passed from the premium’s due date without payment, you will receive a termination notice. You must make the payment within the next 15 days for your cover to continue.

6. Pro-Rata Premium Credit

If you request the cancellation of your policy, DStv Funeral Cover may credit your MultiChoice account with a pro-rata premium for the period between the cancellation date and the end of the current month.

7. Cancellation by DStv Funeral Cover

If DStv Funeral Cover chooses to cancel your policy, they will provide you with a 31-day written notice before doing so.

Understanding the terms and procedures for cancellation will help you make informed decisions regarding your DStv Funeral Cover. Whether you need to cancel due to changing circumstances or any other reason, following these steps will guide you through the process.