How To Cancel Virgin Active Membership

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If you would like to cancel your Virgin Active membership before the expiry of your contract,  and you pay by debit order,  you need  give 20 business days’ written notice of termination and pay a  cancellation fee plus any arrears.

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If you have paid your membership fees in full upfront and you wish to cancel your membership before the expiry of your contract Period, then you must give 20 business days’ written notice of termination and they will refund you the membership fees you have already paid in respect of the unexpired period of your Commitment Period less a  cancellation fee.

When you end your membership, we will automatically also end/cancel the membership for your linked children (Under 14 years) memberships. The same termination notification, payment and refund terms as stated herein would apply

Virgin Active Freeze Membership

You may freeze your Contract for a minimum of month up to a maximum of 6 months in a 12 month cycle for medical and travel reasons provided you are not in arrears. You will be charged monthly administration fee for freezing your membership. Please note that you are not permitted to freeze this Contract if you have joined  as part of a wellness or rewards programme or employer’s benefits Not applicable to short term memberships. Your contract  Period will be extended by the number of months that you freeze your membership.
When you freeze your membership, Virgin Active will automatically also freeze the membership for your linked children (Under 14 years) memberships. The same fee limitations and administration fee will apply as set out herein.