How to change DStv decoder ownership

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The first procedure to perform a change of ownership  process is downloading the DStv change of ownership form. The form is completed by the both the previous owner(if available) and new owner with the following information.

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  • Smartcard number and the serial number of the smartcard. This category provides a change of ownership of up to four decoders.
  • The package that you wish to activate.
  • Whether or not you are an existing DStv customer. If you are, you will be required to provide your customer number or ID number.
  • The consent of the new owner to prove that they are okay with the change of ownership DStv.
  • The approval of the initial owner to confirm that the transfer of ownership has legitimately been done.
  • A declaration to show that they agree to the terms and conditions of the company.
  • The name, identification number, mobile phone number, email address, and residential address of the new owner.
  • The direct debit authorisation; these are the bank account details of the new owner. If a third party pays for the subscription, the new owner will be required to provide the third party’s identification card and bank details.

After completing the form, the following documents are required:

  • Completed change of ownership form
  • Your copy of ID/ Driver’s license
  • In case you bought this decoder from a 2nd hand retailer we also require a proof of purchase
  • If you inherited this decoder we also require a letter from the executor of the deceased estate or letter of authority to own this decoder
  • In the event that a 3rd party pay for the DStv subscription we also require the 3rd party’s copy of ID and 3rd party’s proof of bank detailsSend all required documents to or deliver to a DStv Service Center or Agency