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How to change SASSA R350 SRD Phone Number 2024. The South African Social Security Agency (SASSA) offers crucial support through the R350 grant, but there may come a time when you need to modify your contact details or retrieve your application ID. This comprehensive guide will walk you through the process of changing your phone number associated with your SASSA SRD application, help you recover your application ID, and provide answers to frequently asked questions.

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Changing Your SASSA SRD Application Phone Number

Changing your contact number with SASSA is essential if you’ve lost the phone that was originally linked to your application. Here’s a detailed step-by-step guide:

If you’ve lost the phone associated with your initial application, follow these detailed steps:

Step 1: Visit the official SASSA SRD website: SASSA SRD Website.
Step 2: Enter your unique ID number.
Step 3: Locate and click on the “Update Contact Details” option.
Step 4: Enter your new cell phone number and select the reason for the change, such as a lost phone.
Step 5: A one-time PIN will be sent to your new number; enter this PIN.
Step 6: Confirm and complete the process by submitting your updated contact details.

Retrieving Your SASSA SRD Application ID

Here’s how to retrieve your application ID:

Step 1: Go to the SASSA SRD Grant Status Check website: SASSA SRD Status Check. Step 2: Enter your identity number and your current phone number.
Step 3: Once the system loads the results, your application ID will be displayed alongside the retrieved records.

Changing Your Phone Number without an Application ID

If you find yourself in a situation where you need to change your phone number but don’t have your application ID, follow the same steps as outlined for changing your phone number. SASSA’s online system is designed to guide you through the process.

Frequently Asked Questions (FAQs)

Q1: How long does it take for my new phone number to be updated in the SASSA system?

A1: The update process is typically swift. Your new phone number should be reflected in the system shortly after you’ve submitted the changes. Ensure that you have a reliable internet connection to expedite this process.

Q2: Can I change my contact information through a SASSA office or call center?

A2: Currently, the most efficient way to change your contact information is through the SASSA SRD website. However, you can also contact SASSA’s toll-free number, 080 060 1011, for assistance.

Q3: Is there any cost associated with changing my phone number with SASSA?

A3: No, SASSA does not charge any fees for updating your contact information or retrieving your application ID. These services are provided free of charge to ensure access to essential support.

Q4: What do I do if I receive suspicious communication after changing my phone number?

A4: If you encounter any suspicious or fraudulent activity, contact SASSA’s toll-free number, 080 060 1011, immediately. SASSA will guide you on the necessary steps to secure your account.

Addressing Misinformation Regarding the R350 Grant Increase:

It’s important to remain vigilant and well-informed. SASSA has officially refuted claims of a potential increase in the R350 grant amount, particularly in response to misleading information circulating on social media.


SASSA’s R350 grant plays a crucial role in the lives of many South African citizens. Whether you need to modify your contact details, retrieve your application ID, or seek clarification through our FAQs, this guide equips you with the knowledge to navigate the system effectively. Always stay informed and trust reliable sources when seeking information about grant changes and updates.