How to close your FNB account

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You can request closure of your FNB account through the following methods

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• Visit any FNB Branch and speak to a Branch Consultant or:
• For Easy Customers: Contact the easy Toll-free number on 080 007 9599
• For Gold Customers: Contact your team of bankers via Secure ChatTM on the FNB Bank App or call 087 575 4653
• For Premier Customers: Contact your team of bankers via Secure ChatTM on the FNB Bank App; call 087 577 7000 or email premier@fnb.co.za
• For Private Clients Customers: •Contact your Private Banker; •Call the Private Clients Service Suite on 087 575 4727;
• For Private Wealth Customers:  Contact your Private Banker; Call the Private Wealth Service Suite on 087 730 6000;

Identification required

It is important to have your relevant identification documents on hand to perform the required validation checks

• ID / foreign nationals to provide Passport Document and valid permit
• Proof of address

Scheduled Payments and Transfers

You need to cancel any standing instructions in advance of closing your transactional bank account

• If you have a Scheduled Payment: – Please ensure instruction is cancelled
• If you a have Scheduled Transfer: – Please ensure instruction is cancelled

If you have a credit balance due to you in your savings account, FNB will assist with the transfer of funds to your linked primary account before FNB delinks the savings account for closure. You will need to nominate an alternative bank account to receive the credit balance.

If you have a credit balance due to you in your Cheque account, you will need to nominate an alternative bank account to receive the credit balance.

Ensure you give yourself and service providers at least 3 months to ensure that everything has been switched successfully before closing your account.

Please also take note of the following:

• Your access will be removed – from Digital Banking, all valid Cards / Cheque Books and access to loan accounts will be removed
• Spousal accounts linked to the requested transactional bank account closure will be subjected to full pricing change
• Any linked youth account needs to be delinked before transactional account can be closed
• Global accounts need to be closed before transactional bank account can be close
• eBucks credit balances can be transferred to a nominated valid eBucks account holder or can utilise eBucks
• Once transactional account has been closed ensure transactional account card is destroyed