How to reverse FNB EFT Payment



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You can reverse an EFT Payment on FNB and return of the funds back to your account which may be a result of an error in inputting account number,  wrong transaction, change of mind, transfer of the wrong amount of money, and other reasons. you can only attempt a reversal if the transaction was made within 30 days.

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Reverse FNB EFT Payment

To reverse an EFT payment on FNB, follow the following procedure.



  • Download and complete the FNB payment reversal request form.
  • If this is from a Business Account, you have to sign the Waiver and Indemnity Form based on the Company Mandate which you will need to attach a copy of to your request.
  • Send the completed the forms, you need to email it to the bank’s Client Support Management – Recalls and Reversals Department to fnbdigitalrecalls@fnb.co.za as the email address.
  • You would receive an automated Service Request Reference number which you should keep and quote should you have any queries again in the future.If a reference is not emailed to you within 15 minutes, then call FNB support on 087-730-2000.

Please note FNB will need to obtain authority from the holder of the account in which the transaction was wrongly made into before they can process the withdrawal. If the account holder does not authorise the revocation, it means that the withdrawal process will be discontinued.

See Also: How to activate Apple Pay on FNB App