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Managing your financial commitments can sometimes require adjustments to your debit orders. ONEBOX understands this need and has outlined a simple process for canceling a debit order when necessary. To ensure a smooth cancellation experience, it’s essential to follow these pointers:

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  1. Obtain Prior Written Consent: You cannot cancel your monthly debit order with ONEBOX without obtaining our prior written consent. This step is vital to ensure that all financial transactions are conducted securely and within the necessary legal and regulatory frameworks.
  2. Consider Special Circumstances: Sometimes, the date of your debit order may fall on a Sunday or a public holiday. In such cases, you’ve already agreed that your debit order will be processed on the last Business Day before the Sunday or public holiday. This arrangement accounts for situations when regular processing may be disrupted due to holidays.
  3. Alignment with Your Salary Date: ONEBOX is committed to providing flexibility and accommodating your specific needs. Your debit order date can be aligned with your salary date to account for seasonal or economic changes. This alignment ensures that your financial obligations are synchronized with your income flow, making budgeting and financial planning more manageable.
  4. Complaints and Information: If, at any point, you have a complaint about the services provided by ONEBOX or need information about our internal complaints-handling process, you can easily get in touch with us through our dedicated Customer Care Department. We are here to assist you promptly and professionally.

    Our Customer Care department can be reached using the following contact details:



    • Customer Care Inbound Contact Number: 0861 997 793
    • Customer Care Email Support: support@onebox.co.za

    At ONEBOX, your satisfaction and peace of mind are of utmost importance to us. Our dedicated Customer Care team is always ready to assist you, ensuring that your experience with ONEBOX remains positive and hassle-free.

In addition to providing comprehensive support for managing your debit orders, ONEBOX is a secure email service that offers a range of outstanding features. These features include a shareable calendar and an online text editor, making communication and file management a breeze. With ONEBOX, you can access your email from anywhere, at any time, and our customer service team is readily available to assist you whenever you need them.

Managing your financial commitments should be convenient, secure, and tailored to your needs. ONEBOX is committed to providing a seamless experience, both in email services and financial transactions, to ensure you have the flexibility and support you require.