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If you’re a beneficiary of the South African Social Security Agency (SASSA), you understand the significance of your SASSA reference number. It’s your digital fingerprint in the SASSA system, used to track your application’s progress and identify your unique details. However, what should you do if this vital number is lost or if you need to update your contact information with SASSA? In this comprehensive guide, we’ll explore various methods to obtain, update, and harness the power of your SASSA reference number. Let’s embark on this journey of understanding and empowerment.

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Obtaining Your SASSA Reference Number

  • Should you find yourself without your SASSA reference number, there’s no need to worry. SASSA provides multiple channels to assist you in retrieving it.
  • The Toll-Free Call Centre: SASSA has a dedicated Toll-Free Call Centre to assist applicants with reference number inquiries. Simply dial 0800 60 10 11, and a helpful SASSA representative will guide you through the process.
  • Using USSD Code: For a more hands-on approach, you can retrieve your SASSA reference number using your mobile phone. Follow these steps:
    • Dial 1203210# on your mobile device.
    • A prompt will appear on your phone screen.
    • Provide the requested details, including your ID number and phone number.
    • Once you’ve replied to the prompt, your SASSA reference number will be at your fingertips.
  • The Power of WhatsApp: WhatsApp is a powerful tool for obtaining your reference ID number. Here’s how it works:
    • Send a message with the word “SASSA” to the official WhatsApp number 0820468553.
    • Respond with “Yes” and request your reference ID number.
    • Follow the provided steps to retrieve your unique reference number, with the assistance of a dedicated SASSA agent.
  • Utilizing Email: For those who prefer the convenience of email, SASSA provides an alternative method for updating your phone number. Send an email to, requesting your number to be updated in the system.
  • Online Resources: Additionally, you can explore the official SASSA website at or for comprehensive information and assistance.

Unlocking the Full Potential of Your SASSA Reference Number

Your SASSA reference number is not just a combination of digits; it’s the key to accessing essential social services and benefits. Whether you’re tracking the progress of your application, updating your contact information, or seeking assistance, these methods will empower you to harness the full potential of your SASSA reference number. Stay connected, stay informed, and embrace the support you deserve.