Simplified Guide to Scheduling SARS Appointments

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Tax matters in South Africa can sometimes seem daunting, but the South African Revenue Service (SARS) has put in place an efficient system for scheduling appointments, both online and offline. Whether you’re a seasoned taxpayer, a practitioner, or a registered Personal Income Tax (PIT) representative, this guide will provide a fresh perspective on how to make SARS appointments in 2023, breaking down the process in a straightforward manner.

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Offline SARS Appointments

For those who prefer face-to-face interactions, SARS offers two offline methods to schedule appointments.

1. The Classic Phone Call

Start by reaching out to the SARS contact centre. You have two toll-free numbers to choose from: 0800 00 7277 or 0800 11 7277. When you call, you can book either a video or voice call appointment. Once your call is connected, select option zero (0) on your device, and a friendly agent will guide you through the process.

2. A Quick SMS

For the tech-savvy, there’s an SMS appointment booking option:

  • Simply send an SMS to 47277 (iSARS).
  • Type “booking,” followed by a space, and then provide your ID number, passport number, or Asylum number. For example, you can type “Booking A029999998” or “Booking 91120801123456.”
  • Sit back and relax while an official gets in touch to set up your appointment.

Remember that the SMS appointment service is exclusively for taxpayers and registered Personal Income Tax (PIT) representatives. It’s not available for tax practitioners. It’s also important to avoid physical visits to SARS branches unless you’ve made an appointment using one of these offline methods.

Online SARS Appointments

For the digitally inclined, SARS has streamlined the online appointment booking process in 2023. Here’s how to do it:

  1. Visit the Official SARS Website or MobiApp: Start your journey by accessing the official SARS website or the MobiApp.
  2. Select “Book an Appointment” or “Branch Booking”: If you’re on the website, click on the “Book an Appointment” icon. On the MobiApp, select “Branch Booking.”
  3. Create or Log in to Your Account: You’ll need to create an account if you don’t already have one or log in to your existing account.
  4. Choose the Type of Appointment: Select the type of appointment you need. Options include Mobile Text Unit, Pop-up Branch, telephonic engagement, or video engagement.
  5. Provide Your Details: Fill in your personal information, including your full name, email address, tax reference, ID, and contact numbers.
  6. Specify the Purpose: Select the reason for your appointment.
  7. Choose Your Preferred Branch: Specify the SARS branch you’d like to visit.
  8. Select a Date and Time: Pick a date and time that suits your schedule, keeping in mind the available slots on the provided calendar.
  9. Confirm the Booking: Click on the “Book Appointment” option to finalize your booking.

You should note that online appointment booking is exclusively available for SARS-registered taxpayers. If you’re not registered, you can visit the eFiling website to complete your registration. Additionally, appointments can only be made for a date and time within 60 days or, in some cases, within 48 hours from the current date.

Contacting SARS

If you need to contact SARS for offline appointments, eBooking appointments, callback requests, or any other inquiries, it’s a breeze. You can reach out to their contact centre using the following numbers: 0800 00 7277 or 0800 11 7277. International callers can use the number +27 11 602 2093. Additionally, you can visit the nearest SARS branch or access their website for assistance.

SARS Contact Hours

  • Weekdays, you can call the contact centre between 8:00 a.m. and 5:00 p.m. South African time.
  • On Wednesdays, their operating hours are from 9:00 a.m. to 4:00 p.m.
  • SARS offices do not operate on public holidays.
  • International callers can reach out between 8:00 a.m. and 4:00 p.m.

SARS Communications

Remember, SARS will never request your personal details, banking information, or eFiling details via SMS or email. They only send SMS or email notifications to confirm your bookings.


In 2023, SARS has made it easier than ever to manage your tax affairs. Whether you prefer face-to-face appointments, SMS booking, or online scheduling, this guide offers a unique and user-friendly perspective on navigating the SARS appointment system. With the information provided, you’ll be well-equipped to handle your SARS appointments effectively, ensuring your tax matters run smoothly.