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City of Cape Town Prepaid Electricity Contact Details. Electricity problems should be reported by sending an SMS of no more than 160 characters to the number 31220.

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The SMS must contain the customer’s name, erf number and/or account number/pre- paid meter number, street address and a brief description of the fault. At present, the Electricity SMS service is for problems such as faults in the house supply, faulty street lights, pre- paid meter faults and cable theft.

You can also phone 0860 220 440 or email