How to claim DStv Decoder Insurance

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When it comes to claiming DStv Decoder Insurance, MultiChoice has streamlined the process to ensure that you can navigate it with ease. Below, you’ll find a comprehensive guide on how to file your claim efficiently and effectively.

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1. Claiming for Faulty Decoders (e.g., Wear and Tear, Mechanical, or Electrical Malfunction):

If your decoder is experiencing issues due to wear and tear, mechanical or electrical malfunctions, the process is straightforward:

  • Visit any of the MultiChoice Service Centres, conveniently located in Randburg, Cape Town, Durban Central, Umhlanga, or Centurion. You don’t need to email or call MultiChoice; simply bring your damaged or faulty decoder to one of these centres.

2. Claiming for Total Loss of Your Decoder (Theft, Attempted Theft, Lightning, Fire, Flood, or Explosion):

In the unfortunate event that you experience a total loss of your decoder due to theft, attempted theft, lightning, fire, flood, or explosion, follow these steps:

  • Complete a Claim Form: You’ll need to complete a claim form. This form will serve as your formal request for insurance coverage. You can obtain this form at the MultiChoice Service Centres or by contacting MultiChoice directly.
  • File a Theft Report: If the loss is due to theft, it’s essential to file a theft report with the South African Police Service within 30 days of the incident. Obtain a case number during this process, as you’ll need to provide it when completing your claim form.

3. Email Your Claim:

For added convenience, you can also choose to email your claim. Here’s how:

  • Address your claim email to
  • Use “Decoder Insurance Claim” as the subject line to ensure your claim is promptly routed to the right department.

4. Phone Support:

If you prefer a more direct approach or have inquiries related to your claim, feel free to call MultiChoice at 011 369 4000. Knowledgeable representatives will guide you through the process, answer your questions, and provide the necessary assistance.

MultiChoice has tailored the DStv Decoder Insurance claim process to be accessible and straightforward. Whether you need to address faulty decoders or file claims for total loss, you can rely on MultiChoice’s efficient system. By following the outlined steps, you’ll ensure a smooth and efficient experience when processing your DStv Decoder Insurance claim.

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