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So you’ve anxiously typed your ID number into the Sassa website, heart pounding in anticipation, only to be met with the dreaded message: “Status Check Failed.” Deep breaths, everyone, because a failed Sassa status check doesn’t necessarily mean rejection.

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Why Did This Happen?

There are several culprits behind a failed status check:



Now What? Take Action!

Don’t despair! Here’s what you can do to figure out why your status check failed and get things sorted:

  1. Double-check your information: Review your application and ensure all details are accurate. If you find an error, contact Sassa to update it.
  2. Contact Sassa Helpline: Call the Sassa toll-free number at 0800 60 10 11 to speak to a representative. They can investigate the reason for the failure and offer guidance.
  3. Visit your nearest Sassa office: Head to your local Sassa office for personalized assistance. They can access detailed information about your application and help troubleshoot the issue.
  4. Appeal if Rejected: If your status check results in rejection, remember you have 30 days to appeal. The Sassa website provides an online appeal form. Ensure you clearly state the reason for your appeal and attach any supporting documents.